Frequently Asked Questions
What are your values?
All of our products are developed according to the following values: purposefulness, cleanliness, sustainability and simplicity. Please click here to learn more about our company mission and values.
Where is Sproos based?
We’re fortunate to be based in beautiful Whistler, BC, Canada. Our environment and surroundings provide us with inspiration for developing products that positively impact people’s health.
Who is behind Sproos?
Sproos was founded by Leah & John Garrad-Cole, previously the founders of Love Child Organics, Canada’s leading organic and baby and children’s food brand. Learn more about what drove him to start Sproos here.
Is Sproos doing anything to support frontline and essential workers?
Yes! To date, we have donated over 7,500 of our real food collagen bars to fuel frontline workers at local Vancouver hospitals.
We will also be continuously running frontline and essential worker giveaways on our Instagram page. We are always looking for ways to support our community during these unprecedented times. If you have any ideas on how we can help, feel free to email firstname.lastname@example.org.
What health and sanitization protocols are in place at your warehouses?
Our warehouses are taking many steps to minimize the risk to everyone in the supply chain, including staff. They have intensified hygiene protocols within the warehouse and have limited visitor access. We work with GMP (good manufacturing practice) facilities, so thorough cleaning protocols are top priority.
Staff members are provided personal cleaning materials and have access to adequate supplies on site. Social distancing protocols are also in place in our warehouse facilities as per CDC and Health Canada recommendations
Will there be shipping delays due to COVID-19?
Orders shipping to Canada and the US should not experience any significant delays with shipping. Our warehouses are working extremely hard to get orders out to customers ASAP.
International orders may experience shipping delays due to COVID-19. We cannot make any guarantees on shipping timeframes for international orders right now.
What do I do if my tub is missing its scoop?
Frequently, the scoop is buried in the powder during transit. Most people find the scoop by using a fork to sift through the powder. If you still cannot find it, please contact customer service for the equivalent scoop size.
Do you provide samples?
We don’t currently provide samples. However, our 10-pack cartons do provide a lower price entry point to try our products.
Do you have any coupons?
We don’t have active coupons at this time. However, when you register on our website you’ll receive a promo code to redeem 10% off your first purchase direct from our Sproos Shop.
Can I use more than one discount code or offer?
Our system only allows for one discount per order. If you have more than one discount code, please apply whichever one saves you the most.
Can I buy Sproos on Amazon?
Yes! If you prefer to shop on Amazon, you can find us both on Amazon.ca and Amazon.com.
Where can I buy Sproos?
Our products are just finding their way into stores right now and we’ll have a store finder on our website as they become more widely available. In the meantime you can purchase product directly through our Sproos Shop. We currently ship throughout Canada and the USA and shipping is free for orders over CAD $40 before tax in Canada and over USD $40 in the USA.
Does Sproos use filler, artificial sweeteners, artificial flavours or artificial colours?
No! We have been careful to ensure that our products are as clean as possible, with none of these things included. A few of our products do contain natural flavours, which are both non-gmo and vegan.
Is there sugar in Sproos?
Sproos uses stevia, organic erythritol (alcohol sugar) and monk fruit as a neutral tasting sweetener blend and all other flavours are naturally derived.
Are there any side effects of Sproos?
‘Mild gastrointestinal disturbance’ can be a possible side effect with collagen consumption as per Health Canada. Although we rarely hear this as feedback, sensitivity varies from person to person.
What are the “natural flavours” in the bar ingredients?
We know that there are sometimes concerning stories on the internet surrounding flavours. Any natural flavours used in our products are vegan, non-GMO and sourced from botanical ingredients.
Does the Marine Collagen contain heavy metals?
All of our products undergo rigorous testing for heavy metals and contaminants. We’re pleased to say our marine collagen meets the most stringent worldwide standards for heavy metals and is well below the Canadian permitted level.
Does your marine collagen taste fishy?
No, it really is almost flavourless, and we are told often that our collagen is the most tasteless marine collagen our customers have tried. You can see reviews for our marine collagen here. We recommend taking your pure collagen in coffee, tea or a smoothie which will mask any perceptible taste.
What is collagen?
Collagen is an amino acid protein that occurs naturally in our body. It provides strength and structure for our connective tissues. Please explore our Collagen 101 section to learn much more about collagen.
What’s the difference between your single collagen products (Grass-Fed Collagen and Marine Collagen) and your enhanced collagen blends?
Sproos Grass-Fed Collagen and Marine Collagen are pure sources of collagen only, and are a great way to receive the all-round benefits of collagen. They are flavourless, dissolve easily and can be added to your favourite hot or cold beverage, or even to certain foods (e.g. soups, oatmeal or baking).
Our enhanced collagen blends build on our core collagen ingredient and enhance it with other active ingredients, all of which are focused on benefitting the target area (skin and hair, gut or joints) of that product. We then add our custom 0g customer natural sweetener blend and light, natural flavour to make a delicious, refreshing beverage when added to cold water. Sproos Up Your Skin & Hair, Sproos Up Your Gut and Sproos Up Your Joints combine amazing ingredients with simplicity: they are an easy way to enhance your skin and hair, gut or joint health.
Are Sproos products tested?
All of our products undergo rigorous testing for heavy metals and contaminants. We’re pleased to say our marine collagen meets the most stringent worldwide standards for heavy metals and tests well below the Canadian permitted level.
Where are Sproos products manufactured?
All of our products are manufactured in Canada at a highly respected and Health Canada approved facility. Our manufacturer holds numerous Natural Health Product industry certifications, including certification as a Good Manufacturing Practice (GMP) manufacturer.
How much collagen should I take per day?
Health Canada advises taking 5-10g of collagen per day to receive the benefits. We follow that guidance. You will occasionally see some international brands suggesting much larger doses; that is not necessary if a high quality, pure source of collagen is being used, as we do at Sproos.
Does Sproos use filler, artificial sweeteners, artificial flavours or artificial colours?
No! We have been careful to ensure that our products are as clean as possible, with none of these things included.
Can children take Sproos?
You should only consider giving children our pure collagen products (Grass-Fed Collagen and Marine Collagen). However, we recommend that you talk to your paediatrician before introducing your children to collagen, as each child’s nutritional needs will differ, and children don’t inherently need collagen, as their bodies produce plenty of collagen at their young age.
Are Sproos’ products safe for women who are pregnant or breastfeeding?
Please see the caution wording on our packaging which reflects Health Canada recommendations. In addition, we always recommend talking with your doctor first before taking any supplement, as nutritional needs can vary when breastfeeding or expecting.
Is Sproos collagen vegan?
No, Sproos marine collagen is sourced from the skins and scales of wild-caught fish, and our grass fed collagen sourced from the hides of grass fed cattle. We are not aware of any available sources of vegan collagen.
Where can I learn more about the other ingredients that Sproos uses?
Please explore our ingredients section.
How should I use Sproos?
Our enhanced collagen blends are best added to 12-16oz of cold water or your favourite smoothie. Our pure grass-fed and marine collagen are perfect for mixing into any your favourite hot or cold beverage, and even for adding into stews, baking, oatmeal, etc. Check out our blog, Sproos Life, for a selection of great recipe ideas.
How long should I take Sproos’ products for?
There is no number of months for the minimum amount of months to take the products. We recommend making Sproos an ongoing part of your daily health regime. In most instances, we would recommend taking Sproos for a minimum of one month to start feeling the benefits. However, benefits will vary from person to person depending on their individual make up, diet and lifestyle.
Where should I store Sproos products?
We recommend storing Sproos in a cool, dry location.
Does Sproos accept customer returns?
Yes, but please check out our return policy here.
How long will it take to receive my order?
Most Canadian orders are typically received within 2-3 days after the order is processed. However, more remote locations in Canada may take longer to ship. We live in a big country so please be patient!
US and International orders will take a little longer as shipments are crossing the border. Please allow 2-3 weeks for delivery.
What shipping options are available?
All Canadian orders over $40 CAD pre-tax are eligible for free shipping. We have distribution centres in both East and West Canada. Your order will be automatically allocated to the distribution centre closest to your address.
All US orders over $40 USD pre-tax are eligible for free shipping. All shipments to the US will be made from our Vancouver warehouse.
What is the typical order processing time?
We try to ensure that all orders are processed within a 24-hour window (orders received over the weekend or on public holidays will be processed on the next available business day). Once the order has been placed, you will receive a confirmation number.
Is Sproos packaging recyclable?
Yes, our BPA-free HDPE tubs can be put into your blue recycling box. Our cartons are made from recycled fibres and can be added to your paper recycling. The only element of our packaging that can’t currently be recycled is our sachet film – we’re working on that!
Are Spoos’ ingredients and products non-GMO?
Yes, all of our ingredients and products are non-GMO.
Where does Sproos source its collagen from?
Our Grass-Fed Collagen is sourced from grass-fed, pasture-raised bovine hides from North American cattle. Our Marine Collagen is sourced from wild-caught, cold water fish off the coast of Eastern Canada.